Sample pages from the Unfreeze Pack

A look at the PDF and one full letter template. The real pack has 41 pages, 26 editable templates and the worksheets.

Table that matches five situations (reserve, information request, business type, dispute ratio, unclear) to the letter to start with.
Which situation are you in?
Stripe chapter page with a document checklist and the order of channels to respond through.
Processor chapter: checklist and escalation path
The 120-day hold timeline table: Day 0 notice, days 0-2 information requests, dispute deadlines, PayPal's 21-day holds, 30-day clocks and dispute decisions, each with sources.
The 120-day hold timeline, with sources
Stripe reserve review request letter template with bracketed fields to fill in.
Letter template: Stripe reserve review

Full sample letter: PayPal: response to an information / verification request

One of 26 templates. Replace each [BRACKET] with your details.

To: PayPal (Resolution Center message, or reply to PayPal's email from inside your account)
Subject: Documents submitted for the information request on our account
PayPal account email: [you@...] | Case/limitation ID: [if shown]
Business legal name: [LEGAL NAME] | Trading as: [BRAND] | Website: [URL]

Hello PayPal team,

On [DATE] you asked us to provide [LIST WHAT THEY ASKED FOR, word for word]. I submitted the items below through the Resolution Center on [DATE/TIME].

Submitted
1. [e.g., Government ID of [NAME], account representative]
2. [e.g., Proof of business address: utility bill dated [DATE]]
3. [e.g., Business registration / EIN letter]
4. [e.g., Supplier invoices for [PRODUCT LINE] dated [DATES]]
5. [e.g., Explanation of transactions [IDs]: what was sold, to whom, delivery date]

Notes
- [Explain anything that might look inconsistent: name change, new address, trading name vs legal name, a large one-off order, a new product line.]
- Each document is legible, shows all four corners, is not edited or blacked out, and matches the details on the PayPal account. Proof of address is dated within the last 12 months.

Please confirm receipt and let me know if anything else is needed. I'll check the Resolution Center daily until the review is complete.

Thank you for your time. I'll reply within one business day to anything else you need.

[YOUR NAME]
[TITLE], [LEGAL NAME]
[PHONE] | [EMAIL]

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